Privacy policy

This Privacy Policy explains how Imatec Medical LTD (“we”, “us”, “our”) collects, uses and protects your personal data when you use www.imatecmedical.co.uk.

We comply with the UK GDPR and Data Protection Act 2018.

Our Site is hosted on Shopify, which stores and processes your data on our behalf.

1. INFORMATION WE COLLECT

a) Information you provide

  • Name
  • Postal address
  • Email address
  • Phone number
  • Account login details
  • Order information
  • Communication records

Payment data is handled securely by Shopify and payment processors; we do not store full card details.

b) Automatically collected data

  • IP address
  • Browser/device type
  • Interaction data (pages viewed, clicks, time on site)
  • Cookies and tracking data

c) Data from service providers

Shopify, analytics tools and logistics partners may provide relevant data to us.

2. HOW WE USE YOUR DATA

  • To process and deliver orders
  • To verify identity where required
  • To provide customer support
  • To manage your account
  • To improve our services and website
  • To comply with legal obligations
  • To send marketing (where permitted)

3. LEGAL BASES FOR PROCESSING

We may rely on:

  • Contract (fulfilling orders)
  • Legitimate interests (security, analytics, improving services)
  • Legal obligation
  • Consent (marketing, cookies)

4. HOW SHOPIFY USES YOUR DATA

Shopify stores your data on secure servers and may transfer data internationally (e.g. to Canada or the USA), subject to appropriate safeguards.

You can view Shopify’s privacy policy here:
 https://www.shopify.com/legal/privacy

5. SHARING YOUR DATA

We may share data with:

  • Shopify (store host)
  • Payment processors
  • Delivery partners
  • IT service providers
  • Professional advisers
  • Legal authorities, when required

We never sell personal data.

6. COOKIES

We use cookies for:

  • Site functionality
  • Analytics
  • Shopping cart features
  • Personalisation

You may disable cookies in your browser, but some site features may not function correctly.

7. DATA SECURITY

We take reasonable measures to safeguard your data.
Shopify encrypts payment information and uses secure data storage.

8. DATA RETENTION

We retain data only as long as necessary for contractual, legal or operational purposes.

9. YOUR RIGHTS

You may have the right to:

  • Access your data
  • Correct incorrect data
  • Request deletion
  • Restrict processing
  • Object to certain processing
  • Request data portability
  • Withdraw consent

To exercise these rights, contact us at hello@imatecmedical.co.uk.

10. CHILDREN'S PRIVACY

Our Site is intended for adults. We do not knowingly collect data from children.

11. THIRD-PARTY LINKS

We are not responsible for the privacy practices of third-party websites linked from our site.

12. CHANGES TO THIS POLICY

We may update this Policy from time to time. Updates will be posted on this page.

13. CONTACT INFORMATION

For privacy enquiries:
hello@imatecmedical.co.uk

Imatec Medical LTD
 71–75 Shelton Street
 Covent Garden
 London
 WC2H 9JQ
United Kingdom