Refund policy

This Returns Policy applies to purchases made through www.imatecmedical.co.uk.

1. GENERAL RETURNS POLICY

We accept refunds and exchanges for any reason and in any time period, provided items are:

• unused and in saleable unexpired condition
• in the same condition received
• in original, unmarked packaging
• with all tags and accessories included
  

Custom-made items cannot be refunded.

Consumer buyers retain statutory rights which cannot be excluded.

2. RETURN ELIGIBILITY

Your item must be unused and in original packaging.

Custom-made items are only returnable if faulty.

3. HOW TO RETURN AN ITEM

1. Contact us at hello@imatecmedical.co.uk for approval.
2. We will confirm eligibility and provide the returns address.
3. Wrap the item securely to protect the packaging.
4. Send the parcel using a tracked service (recommended).
   

4. REFUNDS

Once your item is received and inspected, we will inform you of the approval or rejection of your refund.

Approved refunds are issued to the original payment method unless agreed otherwise.

5. EXCHANGES

Exchanges may be offered where items are available. If out of stock, we may offer an alternative or refund.

6. FAULTY PRODUCTS

If you believe your item is faulty, contact us promptly with:

• order number
• description of the issue
• photos where possible
  

As a distributor, certain performance issues may require referral to the manufacturer.

7. RETURN SHIPPING COSTS

Unless required by law, customers are responsible for return shipping costs.

Shipping charges are non-refundable.

8. CONTACT DETAILS

hello@imatecmedical.co.uk
Imatec Medical LTD
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom